Terms and Conditions of Sale (T&Cs)

Definitions

Client: Any professional or natural person within the meaning of Articles 1123 et seq. of the French Civil Code, or legal entity, who visits the Website subject to these general terms and conditions.

Services: https://luminabela.com/ makes available to Clients.

Content: All elements constituting the information present on the Website, including text, images, and videos.

Client Information: Hereinafter referred to as “Information(s)”, corresponds to all personal data that may be held by https://luminabela.com/ for the management of your account, customer relations, and for analysis and statistical purposes.

User: Internet user connecting to and using the aforementioned website.

Personal Information: “Information which allows, in any form whatsoever, directly or indirectly, the identification of natural persons to whom it applies” (Article 4 of Law No. 78-17 of January 6, 1978).

The terms “personal data,” “data subject,” “processor,” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).

1. Presentation of the Website

In accordance with Article 6 of Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy, users of the website https://luminabela.com/ are informed of the identity of the various parties involved in its creation and monitoring:

Owner:

ENI Luminabela – Share Capital €500 – VAT Number: PT311571263 – 78 Rua Jaca, 2 Esquerda Traseiras 4415 252

Publication Director:

Julien Ferrari – julienfdm25@gmail.com

Webmaster:

Julien Ferrari – jfe.luminabela@gmail.com

Host:

ECWID – Lightspeed Netherlands B.V. Haarlemmerweg 331 A, 1051 LH Amsterdam – +31 (0) 20 820 23 9

Data Protection Officer (DPO):

Julien Ferrari – julienfdm25@gmail.com

This GDPR legal notice was generated using the free legal notice generator for websites: https://fr.orson.io/1371/generateur-mentions-legales

2. General Terms of Use of the Website and Services Provided

The Website constitutes an intellectual work protected by the Intellectual Property Code and applicable international regulations.

The Client may not in any way reuse, transfer, or exploit for their own benefit any part of the Website or its content.

Use of the website https://luminabela.com/ implies full and unconditional acceptance of the terms of use described below. These terms may be modified at any time.

The Website is accessible at all times except during technical maintenance interruptions.

3. Description of Services Provided

The website https://luminabela.com/ aims to provide information concerning all of the company’s activities.

The information provided is for reference only, may change, and is not exhaustive.

4. Contractual Limitations on Technical Data

The website uses JavaScript technology.

It cannot be held liable for any material damage resulting from the use of the website.

The User agrees to use recent equipment, free of viruses, with an up-to-date browser.

Luminabela and its hosting provider cannot be held responsible in the event of malfunction of the Internet network, telephone lines, or computer equipment.

5. Intellectual Property and Counterfeiting

Luminabela owns the intellectual property rights and holds the rights of use on all elements accessible on the website (texts, images, graphics, logos, videos, icons, sounds).

Any reproduction or exploitation is prohibited without prior written authorization.

6. Limitation of Liability

Luminabela acts as the publisher of the site and is responsible for the quality and accuracy of the content published.

It cannot be held responsible for material damages related to the use of the website or indirect damages (loss of market, loss of opportunity).

Interactive spaces (such as contact forms) are available to users. Luminabela reserves the right to remove any content deemed unlawful.

7. Management of Personal Data

The Client is informed of the regulations concerning marketing communication, the Data Protection Act, and the GDPR (No. 2016-679).

7.1 Data Collection Controller

Data Controller: Luminabela – represented by Julien Ferrari.

7.2 Purpose of Data CollectionWebsite navigation and service trackingPrevention and fight against computer fraudImprovement of browsing experienceCustomer satisfaction surveysCommunication campaigns (SMS, email)

Data is not sold or transferred.

7.3 User Rights

In accordance with the GDPR, users have the right to access, rectify, delete, restrict, object to, and port their data, as well as the right to define instructions regarding their data after death.

To exercise these rights, contact:

Luminabela – DPO Julien Ferrari – 78 Rua Jaca, 2 Esquerda Traseiras 4415 252

7.4 Non-disclosure of Personal Data

Luminabela undertakes not to transfer data outside the EU without prior notice.

8. Incident Notification

As no method of transmission or storage is 100% secure, Luminabela cannot guarantee absolute security. In the event of a security incident, users will be informed.

No personal data is published or sold without the users’ knowledge.

9. Hyperlinks, Cookies, and Internet Tags

The website may contain links to other sites. Luminabela assumes no responsibility for their content.

9.1 Cookies

A cookie is a small file saved on the user’s device.

Cookies help improve browsing and the user experience.

Users may configure their browser to accept or refuse cookies. Refusing cookies may limit some website features.

9.2 Internet Tags

Luminabela may use web beacons to measure the effectiveness of its actions and analyze traffic.

10. Applicable Law and Jurisdiction

Any dispute related to the use of the website https://luminabela.com/ is subject to French law.

The competent jurisdiction is that of the courts of Pedroso.

1. Purpose

These Terms and Conditions of Use (TCU) define the terms of access and use of the website https://luminabela.com/.

By browsing the site, the user fully and unreservedly accepts these TCU.

2. Access to the Website

The site is accessible free of charge to any user with Internet access.

Luminabela makes every effort to ensure continuous access but cannot guarantee permanent availability or the absence of interruptions (maintenance, updates, technical incidents).

3. Intellectual Property

The site and all of its content (texts, images, videos, logos, trademarks, etc.) are protected by intellectual property law.

Any reproduction, representation, or exploitation, in whole or in part, without prior authorization is strictly prohibited and may result in legal action.

4. Use of the Website

The user agrees to use the website in compliance with applicable laws.

In particular, it is strictly prohibited to:

Use the site for fraudulent, commercial, or advertising purposes without authorization.Attempt to fraudulently access the site’s computer systems.Introduce or distribute computer viruses.5. Content and Liability

Luminabela provides the most accurate information possible on the site.

However, it cannot be held liable for:

Errors, omissions, or inaccuracies on the site.Direct or indirect damages related to the use of the site or the inability to access it.The content of third-party websites accessible via hyperlinks.6. Personal Data

Information collected while using the site is processed in accordance with our Privacy Policy and in compliance with the GDPR.

The user has the right to access, rectify, and delete their data, which can be exercised by writing to: julienfdm25@gmail.com.

7. Cookies

The website uses cookies to improve user experience and produce statistics.

Users may configure their browser to refuse or limit cookies. In such cases, certain site functionalities may be limited.

8. Modification of the TCU

Luminabela reserves the right to modify these TCU at any time.

Users are invited to consult them regularly to stay informed of updates.

9. Applicable Law and Jurisdiction

These TCU are governed by French law.

In the event of a dispute, and failing an amicable resolution, exclusive jurisdiction shall be granted to the courts of the jurisdiction where Luminabela has its registered office.

1. Data Controller

The data controller for personal data collected on the website https://luminabela.com/ is:

Luminabela – Julien Ferrari

📧 Email: julienfdm25@gmail.com

📍 Address: 78 Rua Jaca, 2 Esquerda Traseiras, 4415 252 Pedroso

2. Data Collected

During your browsing and purchases on our site, we may collect the following information:

Identification data

: first name, last name, email address, phone number.

Billing and delivery data

: postal address.

Payment data

: secured and processed by our payment service provider (we do not have access to your banking details).

Connection data

: IP address, browser type, browsing duration.

Marketing preferences

: newsletter and commercial offer consent.3. Purpose of Data Collection

Data is used exclusively to:

Manage and deliver your orders.Contact you in case of issues or customer support.Improve your user experience and our services.Send you marketing emails or newsletters (if you have given your consent).Prevent fraud and ensure website security.4. Legal Basis for Processing

Your data processing is based on:

Contract performance (order processing).Your consent (newsletter, marketing cookies).Legitimate interest (site security, fraud prevention).Legal obligations (accounting, invoicing).5. Data Sharing

Your data may only be shared with:

Our technical providers (hosting, payment service provider, carriers).Our logistics partners for order shipping.

We never sell your personal data to third parties.

6. Data Retention Period

Order-related data

: 5 years (legal obligation).

Marketing data (emails/newsletters)

: until unsubscription.

Browsing data (cookies)

: maximum 13 months.7. Your Rights

In accordance with GDPR, you have the following rights:

Right of access to your data.Right to rectification or deletion.Right to restrict or object to processing.Right to data portability.

To exercise these rights, contact us by email: julienfdm25@gmail.com.

You may also file a complaint with the CNIL (www.cnil.fr).

8. Cookies

Our website uses cookies to:

Improve navigation.Analyze visits and site performance.Personalize ads and offers.

You can configure your cookie preferences via your browser at any time.

9. Security

We implement all necessary technical and organizational measures to protect your data against loss, unauthorized access, alteration, or disclosure.

1. Right of Withdrawal

In accordance with applicable legislation, you have 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalty.

2. Return Conditions

To be accepted, the returned product must:

Be in its original condition (unused, undamaged).Be returned in its complete original packaging (accessories, manual, etc.).Be accompanied by proof of purchase (invoice or order confirmation).

⚠️ Opened, used, or damaged products will not be refunded.

⚠️ For hygiene reasons, certain products (cosmetics, skincare, massage accessories already used) cannot be returned if the hygiene seal has been removed.

3. Return Procedure

To initiate a return, please contact us first at:

📧 julienfdm25@gmail.com

We will provide you with the return address.

Return shipping costs are the customer’s responsibility (unless the error is ours or the product is defective).

4. Refunds

Once the product has been returned and verified, we will issue the refund within 14 days maximum, using the same payment method as used for the purchase.

5. Defective Products or Wrong Order

If you receive a defective item or one that does not match your order, please contact us immediately with a photo of the product.

In this case, return shipping costs will be covered by us, and a full refund or replacement will be offered.

1. Processing Time

All orders are processed within 24 to 48 business hours (excluding weekends and public holidays) after payment confirmation.

2. Delivery Times

Delivery times vary depending on the destination:

Portugal & Spain

: 3 to 5 business days

France & European Union

: 5 to 8 business days

Rest of the world

: 8 to 15 business days

⚠️ These timeframes are indicative and may vary due to high demand, stock shortages, or exceptional circumstances (strikes, customs, holidays).

3. Shipping Fees

Free shipping

on all orders within Europe.Outside Europe, shipping fees may apply and will be displayed at checkout.4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number allowing you to follow your package in real time.

5. Carriers

We mainly work with reputable carriers such as CTT, DHL, Chronopost, DPD, GLS, or equivalent depending on the delivery zone.

6. Delivery Delays

In case of unusual delay, we will notify you promptly via email.

However, we cannot be held responsible for delays caused by the carrier, customs, or force majeure events.

7. Damaged or Lost PackagesIf your package arrives damaged, you must report it immediately to the carrier and contact us within

48 hours

, providing photos.If your package is declared lost by the carrier, we will arrange a

free replacement shipment

or a

full refund

.